Hacking Netflix posts an entry regarding Netflix’s customer support didn’t provide TTY support fast enough when the company moved to phone support. Furthermore, it doesn’t caption its online video (big surprise).
I love that one of the comments says that the lack of subtitles/captioning affects more than just those who are deaf or hearing-impaired. The commenter writes, “Frequently I turn on the English subtitles when watching NF rentals with difficult English accents. And some times I turn on the subtitles when the music is overpoweringly loud compared to the spoken soundtrack rather than constantly adjust the volume.”
Hacking Netflix links to a DeafDC post. I wrote to Netflix about this online video captioning issue and got the same canned response. For a company that tries to be “Internet” forward, it’s disappointing it doesn’t make an effort to set an example for online video captioning.
DailyKos, a popular political-based blog, also noticed the issue and referenced the DeafDC entry. Keep spreading the word about lack of online video subtitling/captioning, folks! Plenty of free and low-priced tools are availble to make this possible.
Coincidentally, while writing this post, I learn that CNET-TV adds closed-captioning to its video. FYI — although the below video isn’t captioned, a transcript is included. Here is the announcement from Cheryl Heppner via DeafNetwork:
I received news today that CNET-TV on the Internet has announced it is adding captioning or text to its videos. Click on this link for more information:
Ah, the irony! The video with the announcement is not captioned. I asked one of my staff, Debbie Jones, to listen and give me a summary. Here it is:
A consumer (CM) wrote in to encourage C-Net TV to add captioning or text to its videos. Molly Wood is pleased and proud to announce that closed captioning is now available on C-Net TV, and thinks they might be the first video site to offer this online. In the lower right hand corner of the video interface (display), there will be a CC button. Click it to activate the captioning.
The captions will not always be available the exact second the the video goes up because the transcribing takes a little bit of time, but if they’re not there right away, they should be within a few days at the most.
Following this announcement, Molly Wood talked about some other items that had nothing to do with captioning.
Cheryl A. Heppner, Executive Director
Northern Virginia Resource Center for Deaf and Hard of Hearing Persons
3951 Pender Drive, Suite 130
Fairfax, VA 22030