Fraying Processor Coil and Cable

coil_cable.jpgUnbelievable! I’m trying to contain myself as much as possible. I’m on my second coil and cable (this part connects the processor to the magnet — it’s the round thing everyone sees attached to the head) and I haven’t had this processor for that long. I can’t recall when I changed out the first to the second, but now both cable insulations ripped.
I went to Cochlear to order another one. TWO HUNDRED AND NINETY DOLLARS! $290. Three figures! For a freaking cable and connector? Calm down… calm down.
I emailed Cochlear and told them I expect a replacement at no charge. Two broken ones and I think I may have had this processor about a year? For $290, I expect them to last at least five years between them.
No, I don’t throw these around and abuse them. I gently pull off the magnet by gripping the round part not the cable.
$290. Unbelievable.

6 comments

Skip to comment form

    • Lane on June 4, 2008 at 8:58 am

    Same thing here….my very first one lasted only like five months before I had to replace it. Now I’m using second one and it’s been about a year now….no sign of wear and tear yet.
    I agree each should last about five years.

    • Meryl on June 4, 2008 at 12:29 pm

    Contact your manufacturer — mine wrote back within a couple of hours and they’re replacing both cables! Apparently, they have an improved one — so let’s hope the new ones work better.
    Excellent customer service. Thank goodness for warranties.

  1. Yikes, that’s expensive– glad it worked out for you!

    • Nikki on June 4, 2008 at 7:11 pm

    HOLY COW!! That much?? I’ve had about 3 in the past 2 years but thankfully it has been covered by warranty so far.
    Geez, not looking forward to having to pay that much for a new one. UGH!!!

    • Abbie on June 5, 2008 at 12:33 pm

    Okay that is just NUTS for a wire and a magnet!

    • Meryl on June 5, 2008 at 12:39 pm

    AMEN! Problem with not having much competition and the others are only going to make wires and magnets for their own products.

Leave a Reply

Your email address will not be published.